Refund Policy

1Eligibility for Refunds

Refunds are available under the following conditions:

• Your booking was made through Ticket Destinations and payment has been confirmed.
• The cancellation request is submitted within the eligible timeframe (see Refund Schedule below).
• The ticket is not classified as a non-refundable promotional or discounted fare.
• The refund request is submitted by calling our support line at 1-855-544-9001.
• The name on the reservation matches the account holder requesting the refund.

2Refund Schedule

The amount refunded depends on how far in advance you cancel relative to your departure date:

* Service fees charged by Ticket Destinations are non-refundable regardless of the cancellation timeframe.

3Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• No-shows: Passengers who fail to board without prior cancellation forfeit the full fare.
• Non-refundable fares: Promotional, discounted, or saver fares explicitly marked as non-refundable at the time of purchase.
• Partially used tickets: Fares for travel segments already taken are non-refundable.
• Incorrect information provided by the passenger (e.g., wrong travel dates, misspelled names causing re-issuance fees).
• Cancellations due to force majeure events that are outside our control (natural disasters, government orders, strikes, etc.) may be handled at the carrier's discretion.

4How to Request a Refund

To initiate a refund, please follow these steps:

1. 1

   Contact Us by Phone

   Call 1-855-544-9001 and speak with a booking agent. Have your booking confirmation number and passenger details ready.

2. 2

   Submit Your Cancellation Request

   Our agent will verify your booking and process the cancellation in our system. You will receive a cancellation reference number.

3. 3

   Confirmation

   A cancellation and refund confirmation will be provided verbally and/or by email where applicable.

4. 4

   Refund Processing

   Approved refunds are processed within 7–14 business days and credited back to the original payment method.

5Refund Processing Timeframes

Processing times may vary depending on your financial institution. Ticket Destinations is not responsible for delays caused by banks or payment processors.

6Changes & Exchanges

Instead of cancelling, you may be able to change your travel dates or route, subject to availability and the carrier's exchange policies. Date change fees may apply.

7Disputes & Escalations

If you believe a refund was incorrectly denied or processed, please contact us at PHONE_DISPLAYwithin 30 days of the refund decision. We will review your case and respond within 5 business days. If you are unsatisfied with our resolution, you may escalate the dispute through your credit card provider's chargeback process or the applicable consumer protection authority in your jurisdiction.

8Contact Us